Customer Support
Printfetch is here to help customers and printers throughout the print ordering process. Whether you need help placing an order, uploading artwork, checking a quote, contacting a printer, or resolving an issue, our support team can assist.
How We Can Help
Our Customer Support team can help with:
- Account questions
- Quote requests
- Order updates
- Artwork upload issues
- Printer communication
- Delivery queries
- Payment questions
- Refund and return requests
- Dispute support
- General website support
Before Contacting Support
To help us deal with your enquiry quickly, please include as much detail as possible when contacting us.
Useful information includes:
- Your name
- Order number
- Email address used to place the order
- Printer name, if applicable
- Screenshots or photographs
- A clear description of the issue
Artwork Support
If you are having trouble with artwork, please provide the file you are trying to upload and details of the print product you want to order. Our team may be able to advise on file format, resolution, bleed, sizing, or other basic artwork requirements.
Response Times
We aim to respond to customer support enquiries as quickly as possible. Response times may vary during busy periods, weekends, public holidays, or where we need to contact a printer before replying.
Contact Printfetch
For help with an order or account, please contact the Printfetch Customer Support team using the contact form or support details provided on the website.