Returns Policy
At Printfetch, we want customers to feel confident when ordering print online. Because most printed products are custom-made to the customer’s chosen artwork, size, quantity, and specification, returns are handled differently from standard retail products.
Custom Printed Products
Most orders placed through Printfetch are personalised or made to order. This means they cannot usually be returned simply because a customer changes their mind, selected the wrong size, uploaded incorrect artwork, or approved a design with errors.
Before confirming an order, customers should carefully check all artwork, spelling, colours, print specifications, quantities, and delivery details.
Damaged or Faulty Orders
If your order arrives damaged, faulty, or significantly different from the approved specification, please contact Printfetch Customer Support as soon as possible.
You may be asked to provide:
- Your order number
- Clear photographs of the issue
- Details of the problem
- Photos of the packaging, if damaged in transit
Once reviewed, we will work with the relevant printer to agree the best resolution. This may include a reprint, replacement, partial refund, or another suitable solution.
Incorrect Customer Information
Printfetch and its print partners cannot usually accept returns where the issue was caused by incorrect information supplied by the customer. This includes spelling mistakes, low-resolution artwork, incorrect dimensions, wrong delivery address, or approval of the wrong file.
How to Request a Return Review
To request a return review, please contact our support team with your order details. We will assess the issue and respond with the next steps.