Refunds Policy
Printfetch aims to handle refund requests fairly and transparently. Because many print orders are custom-made, refunds depend on the status of the order, the type of issue, and whether production has already started.
When Refunds May Be Available
A refund may be considered if:
- The order has not yet been accepted or started by the printer
- The order has not yet been accepted or started by the printer
- The printed item is faulty or significantly different from the approved specification
- The order was cancelled within an eligible timeframe
- A dispute review confirms that a refund is appropriate
When Refunds May Not Be Available
Refunds may not usually be available if:
- The customer approved incorrect artwork
- The customer supplied low-quality or unsuitable files
- The customer ordered the wrong size, quantity, material, or finish
- Production has already started
- The customer changed their mind after approval
- Delivery failed due to incorrect address details supplied by the customer
Partial Refunds
In some cases, a partial refund may be offered. This may apply where part of the order was completed correctly, where only some items were affected, or where a discount is considered a fair resolution.
Reprints Instead of Refunds
For print quality issues, a reprint may be offered instead of a refund where this is the most suitable solution. Printfetch will review the issue with the printer before confirming the outcome.
Refund Processing
Approved refunds will be processed back to the original payment method where possible. Processing times may vary depending on the payment provider or bank.