Escrow Payment
Printfetch offers an escrow-style payment process to help protect both customers and printers. This gives customers confidence when placing print orders and helps printers know that payment has been secured before production begins.
What Is Escrow Payment?
Escrow payment means the customer’s payment is held securely while the order is being processed. The funds are not released immediately to the printer. Instead, payment is released once the agreed order requirements have been met.
This helps create a safer print ordering experience for both sides.
How It Works
When a customer places an order through Printfetch, payment may be collected and held securely. The printer can then begin work knowing that payment has been confirmed.
Once the order has been completed, dispatched, delivered, or approved in line with the order terms, the funds may be released to the printer.
Why Escrow Helps Customers
Escrow payment helps customers order with more confidence because payment is protected during the production process. If there is a genuine issue with the order, Printfetch can review the matter before payment is released.
Why Escrow Helps Printers
Escrow also protects printers by confirming that the customer has paid before work begins. This reduces the risk of unpaid orders and helps printers manage production with confidence.
Disputes and Payment Holds
If a customer raises a dispute, payment may remain on hold while Printfetch reviews the issue. We may ask both the customer and printer to provide evidence, including order details, artwork approvals, proof of dispatch, delivery information, and photographs.
Once the review is complete, Printfetch will decide the most appropriate outcome.